Processes Sample for a Banking Sector

                                                   Processes Sample for a Banking Sector

PART: 13

10.4.   Processes

1)    Conduct analysis of processes to identify and eradicate workflow bottlenecks and unnecessary duplication.

2)     Prioritise improvement opportunities as a result of this exercise.

3)     Seek staff suggestions for process improvement.

4)     Through the Marketing Managers Committee and in conjunction with Group IT, design and develop new products and enhance existing ones to meet customer needs or, where appropriate, to meet the needs of chosen new market sectors.

5)     Focus on cross-selling plans to capture further business from existing customers.

6)     Seek to maximise customer satisfaction by monitoring, through surveys, reviewing customer complaints and ensuring corrective action is taken as part of the Treating Customers Fairly process.

7)     Regularly survey the market place to ensure the Bank remains competitive in its chosen areas of operation.